The Inner Circle Guide to Multi-channel Workforce Optimisation
ContactBabel’s major study into the usage and future of Workforce Optimisation presents a variety of industry analysis along with insights from WFM & WFO vendors, such as our partner, Teleopti.
Teleopti offers a vendor perspective on questions such as, ‘How is omnichannel/multichannel changing workforce optimization? What are the challenges around digital cannel that new WFO solutions can help with?’
Download the report to get an in-depth overview of how the WFO landscape is developing.