Inner Circle Guide to Multi-Channel WFO2018-07-16T08:55:47+01:00

Project Description

Inner circle guide to multichannel workforce optimisation

The Inner Circle Guide to Multi-channel Workforce Optimisation

ContactBabel’s major study into the usage and future of Workforce Optimisation presents a variety of industry analysis along with insights from WFM & WFO vendors, such as our partner, Teleopti.

Teleopti offers a vendor perspective on questions such as, ‘How is omnichannel/multichannel changing workforce optimization? What are the challenges around digital cannel that new WFO solutions can help with?’

Download the report to get an in-depth overview of how the WFO landscape is developing.

Complete the form below to download the report: