MEP Hire provide mechanical, electrical, pressfitting and low-level access products to the UK’s building services trades.
The business has staff engage in activities that support all customer enquiries, including requests for quotes, availability, damages, breakdowns, deliveries and collections, servicing, and training.
MEP Hire's existing technology posed difficulties in providing customers with bespoke SLAs, management information and reporting. It was also challenging to correctly prioritise enquiries and complete high-value, urgent tasks on time.
Download the case study to find out how Route 101 helped MEP Hire with:
