Project Description

ICES were keen to move to the cloud in order to address some of the issues they were having previously including security, flexibility, scalability, speed of change and escalating costs both in terms of support and maintaining expensive on-premise hardware. They also lacked visibility of their other call centre operations from Head Office, so it was difficult to make well-informed decisions and to report on activity.

The project saw all of their needs addressed and more, and Thom Milton (main contact at ICES) was particularly impressed with the ‘hands on,’ pro-active approach from the Unify team.

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