CRM Integration2018-10-18T10:30:00+00:00

Contact Centre CRM Integration

Your Contact Centre and your CRM – Connected

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Your CRM…but better.

Give your agents the context they need to work faster and smarter.

Delight your customers and integrate your contact centre with the environment where you work the most. 

Extend the functionality of your contact centre and connect it with your CRM for flawless functionality. 

Improve productivity

Unify the CRM and contact centre toolbar into a single interface – present your agents with a unified view of their customer information.

Delight your customers

Improve the speed and accuracy of your customer service with intelligent call routing based on your customer data. Increase First Call Resolution and keep your customers happy with personalised experiences.

Increase Efficiency

With intelligent screen pop, you can reduce your Average Handle Time, whilst features like click-to-dial and lead-to-dial enable increased volumes of outbound calls.

Salesforce.com Integration

Transform your Salesforce environment into a full-featured cloud contact centre.

As provider of Salesforce’s own inbound contact centre software, Serenova is perfectly positioned to integrate your contact centre and your Salesforce CRM.

CTI Screen Pop | One Click Dialing | Embedded Telephony | Two Way Data Exchange

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Zendesk CRM Integration

Zendesk Integration

Deliver a true omnichannel customer experience by combining Zendesk’s powerful, service-centric CRM and ticket management system with CxEngage’s queuing, routing, and unparalleled contact centre telephony features.

Embedded Agent Toolbar | Call and Queue Data in Zendesk | Real-Time Screen Pop | Seamless Interaction

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3rd Party REST/JSON APIs

With Serenova CxEngage’s open API, you can GET, POST, PUT, or DELETE data to or from any CRM platform with a REST or JSON-based API.

Two-Way Data Exchange | Flexible Architecture

Limitless Scalability | Open APIs | Reliable | Simple to Deploy

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