Your CRM…but better.
Give your agents the context they need to work faster and smarter.
Delight your customers and integrate your contact centre with the environment where you work the most.
Extend the functionality of your contact centre and connect it with your CRM for flawless functionality.
Unify the CRM and contact centre toolbar into a single interface – present your agents with a unified view of their customer information.
Delight your customers
Improve the speed and accuracy of your customer service with intelligent call routing based on your customer data. Increase First Call Resolution and keep your customers happy with personalised experiences.
With intelligent screen pop, you can reduce your Average Handle Time, whilst features like click-to-dial and lead-to-dial enable increased volumes of outbound calls.