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Enterprise, UC & Contact Centre Transformation Made Simple

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Exceptional Customer Experiences with Unify Communications

Cloud contact centre software and unified communications solutions designed to delight your customers. By streamlining complex infrastructures, consolidating client information, providing impressive functionality and giving you full visibility of all valuable insights,  we can help you take your customer service strategy to the next level.

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UK CX Decision Makers' Guide 2019/20

Unify Communications are experts when it comes to helping you to get the most out of your Zendesk platform.

Zendesk is a huge part of our technology offering, which is why our team can deliver such great value – helping organisations to transform their CX and seamlessly deliver support across multiple channels. Whether you’re just starting out and could use some guidance or you’ve been using Zendesk for a while but think you could do more with the platform, we can help you.

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Happy customers, happy workforce, happy days

Customer experience solutions to delight your customers. Provide seamless omnichannel customer experiences by streamlining complex infrastructures, consolidating software and information silos, and increasing reporting and data visibility.

Take your customer experience to the next level.

Working with the leading players in the market, we can give you the best independent advice on the right platform for your business. Our project team will ensure a smooth transition, continuing optimisation and reliable support, 24/7.

Those all-important extras

Because transforming your customer experience is about more than just phone lines. Check out some of the additional services we offer:

SPEECH ANALYTICS

SPEECH ANALYTICS

Gain insight from each and every customer interaction

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CRM INTEGRATION

CRM INTEGRATION

Integrate with any CRM solution through our clever APIs

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COLLABORATION

COLLABORATION

Collaboration tools and conferencing solutions

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WORKFORCE MANAGEMENT

WORKFORCE MANAGEMENT

Fully utilise your resources, eliminating unnecessary costs

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PAYMENT SOLUTIONS

PAYMENT SOLUTIONS

Remain compliant by using our solution when taking payments

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SUPPORT

SUPPORT

Enjoy peace of mind, knowing that you’re in the best hands

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Used by well-known brands across the globe

Our local, national and international customers put the success of their customer experience and communications in our hands:

Unify Customers

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Unify Technology Partners
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Social Energy Case Study Cover

NEW SUCCESS STORY: SOCIAL ENERGY

Read how energy disruptor Social Energy launched an omnichannel, digital-first service model with Unify Communications and Zendesk. 

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