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Enterprise, UC & Contact Centre Transformation Made Simple

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Exceptional Customer Experiences with Unify Communications

Cloud contact centre software and unified communications solutions designed to delight your customers. By streamlining complex infrastructures, consolidating client information, providing impressive functionality and giving you full visibility of all valuable insights,  we can help you take your customer service strategy to the next level.

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UK CX Decision Makers' Guide 2019/20

The UK CX Decision-Makers’ Guide 2019/20

Brought to you by ContactBabel, sponsored by Unify. ContactBabel’s annual UK Contact Centre Decision-Makers’ Guides have become the benchmark for up-to-date and insightful coverage of the contact centre industry. Based on surveys of over 200 UK organisations’ CX strategies, practices, technologies and plans, don’t miss out on these exclusive insights.

Download your copy of the report for data and analysis on CX budgets and ROI (split by investment types and channel), the focus of CX improvement programmes, and the most important CX factors, as judged by organisations and consumers.

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Happy customers, happy workforce, happy days

Customer experience solutions to delight your customers. Provide seamless omnichannel customer experiences by streamlining complex infrastructures, consolidating software and information silos, and increasing reporting and data visibility.

Take your customer experience to the next level.

Working with the leading players in the market, we can give you the best independent advice on the right platform for your business. Our project team will ensure a smooth transition, continuing optimisation and reliable support, 24/7.

Those all-important extras

Because transforming your customer experience is about more than just phone lines. Check out some of the additional services we offer:

SPEECH ANALYTICS

SPEECH ANALYTICS

Gain insight from each and every customer interaction

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CRM INTEGRATION

CRM INTEGRATION

Integrate with any CRM solution through our clever APIs

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COLLABORATION

COLLABORATION

Collaboration tools and conferencing solutions

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WORKFORCE MANAGEMENT

WORKFORCE MANAGEMENT

Fully utilise your resources, eliminating unnecessary costs

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PAYMENT SOLUTIONS

PAYMENT SOLUTIONS

Remain compliant by using our solution when taking payments

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SUPPORT

SUPPORT

Enjoy peace of mind, knowing that you’re in the best hands

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Used by well-known brands across the globe

Our local, national and international customers put the success of their customer experience and communications in our hands:

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See the technology in action

REQUEST A DEMO

CX Workshop – London – 17th October 2019

Unify Communications presents an exclusive 1-day workshop exploring how businesses can deliver next-gen omnichannel customer service without compromising on quality or incurring huge cost. 

With discussions around sweating your existing technology assets, creating real “wow”moments for your customers, and powering intelligent operational decision making, this event is not to be missed. 

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