Download the Webinar Recordings – What Next: CX 2020

CX 2020Webinar Recordings

On Wednesday, March 25th we hosted two web sessions exploring how organisations can drive outstanding, insight-led customer experiences and empower their key decision makers to deliver measurable ROI. 

With speakers including Daniel Bailey, Vice President, Enterprise EMEA at Zendesk, Sandra Thompson, Founder of the Applied Customer Experience Course and Fran Fish, Boss at Mazaru, the sessions were designed to examine the ways CX leaders can avoid failure demand, improve their emotional intelligence, and explore the latest Customer Experience trends.

Download the recordings to unlock:

  • Insights from the Zendesk CX Trend Report 2020
  • Identify the factors causing your customers to make further demands on your system
  •  Consider several scenarios and CX strategies for providing great experiences at every touch point.

Get the recordings today – just fill out the form to download.