Enterprise Telephony2018-07-16T09:30:26+00:00

Hosted Business Phone Systems

Cut costs, gain features.

Satisfy all of your fixed and mobile telephony requirements by employing our business phone system. Complete with lots of clever features including call recording, auto attendant call routing, sequential ringing and call forwarding, it’ll do so much for your business – and has a very attractive price tag.

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Ideal for:

Super-charge your business phone system

Do you want to integrate your business phone system with your CRM? Would you like to have access to advanced real-time management reporting information at the click of a button? Increase the power of your new solution even further by adding some of these inexpensive but highly beneficial features.

What makes our hosted phone system different?

Horizon provides high standards of phone interoperability with its useful desktop and mobile clients plus a choice of premium handsets from a range of manufacturers.
With an experienced in-house software development team, we can provide a positive user experience for both service use and performance monitoring.
We lead on quality of service, scale and reliability. In addition to the network, we can easily and quickly transfer your existing phone numbers onto the Horizon platform.
Supporting millions of business users worldwide, the world’s leading call controller platform from Broadsoft sits at the heart of Horizon providing the broadest feature set and a sole focus on delivering the richest user experience in unified communications.
Why switch to a hosted business phone system?

Get new features immediately.

  • Our hosted phone system solution has a host of great features and provides a business route towards true unified communications. You get new features, upgrades and optional integrations with third-party applications as soon as they are developed and released.

Save money, work smarter.

  • Save money and improve inter-operability between your mobiles and your fixed telephones with extremely competitive on-net rates over our business grade network.

Save time and hassle.

  • We provide everything from handsets to core network access, onsite installation, training and user guides.

Deploy across multiple sites.

  • Connect multiple sites easily and cost-effectively with one system. Transfer calls to different locations seamlessly, integrate with your company CRM and corporate directory and implement call schedules in minutes.

Highly reliable and scalable with support wrap

  • Our solution offers your business a reliable phone system that can scale easily as you grow. We can provide full support including training, number porting, provisioning and 24/7 UK-based assistance giving you complete peace of mind.

Managing business phone systems made simple

We think it’s important to put our customers in control when it comes to administering and managing their business phone system. Everything can be configured through an easy-to-use web portal, so you can make quick and instant set-up changes simply and easily as and when you need to. There’s no relying on your IT team or a supplier; the power is in your hands.

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When is the right time to update your business phone system?

Phone systems don’t become outdated overnight; the process can take years. As businesses grow and new applications and technologies are introduced, existing telecoms systems can struggle to provide the functionality and flexibility needed for these changes.

Updating your business telecoms system can make it easier to gain maximum ROI through improved efficiencies, increased productivity and reduced call costs.

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Fancy playing “Game of Phones?”

If you’re interested in principle but need a little more convincing, why not send us your latest phone bill – we’ll tell you how much money you’d save each month, and calculate how quickly you’d achieve a return on your investment.

ANALYSE MY PHONE BILL

Call Recording

When it comes to maximising your customer service and improving staff training, few things offer greater insight than actually listening to your customers.

With our secure and highly intuitive call recording solution, you can take control of your telephony and recording at the same time – since the call recording is integrated directly within the cloud platform. What this means for you is a unified software service, where your call recordings can be accessed, downloaded and noted on all from one web login.

With advanced call recording, you can record users irrespective of whether they’re speaking on a mobile, an office phone, or a soft client. Furthermore, with a clear, usage based payment structure, your organisation benefits from a scalable investment on a native cloud platform.

What about the Call Quality?

Call quality, as with any communications system, is clearly dependent on the underlying access available.

With our Ethernet and Broadband products delivering the service to your locations, you can be assured of great voice quality, underpinned by some of the most stringent SLAs in the business.

Advanced Management Reporting

We can offer some key measurements from directly within the interface’s reporting section.

However, increasingly, businesses are seeking more in-depth call management reporting and wall board capabilities – in real time. For those looking for deeper insights into their calls, our dedicated reporting tool can offer:

  • Real time stats for wall board
  • Abandoned call recovery ensures that if you do miss a call, you can see instantly if it has been returned
  • Quick and easy monitoring of key extension or call routes to ensure they are working efficiently
  • Cradle-to-grave reporting of calls with every divert leg and call detail segmented for identification
  • After-hours call tracking to highlight suspicious activity or unauthorised calls being made

as well as many more features.  With no server on site, you benefit from multi-site monitoring and business continuity in the event of an emergency. With stats available from any internet facing device, and customisable push reporting and alarms, you can be sure business critical metrics are always available.

Wall board integration

  • See what needs to be done instantly to improve customer service
  • Monitor time to answer and manage calls more efficiently
  • Analyse internal call patterns
  • See how many calls are being abandoned with the ability to return them
  • Optimise resources by ensuring the right number of operators are in place at all times

Success Story: Capita ITS

Capita harness the power of cloud telephony and real-time MI, taking back control of their communications.

Capita Workplace Services, one of the divisions within Capita were looking for a voice solution that they could easily roll out in a number of locations across the country. They wanted something flexible, easy to implement and that wasn’t cost-prohibitive – which quickly ruled out a lot of the traditional, more basic on-premise systems. They were also looking for technology which would put them in control from a configuration perspective, provide them with bullet-proof DR and give them visibility of performance data for the whole business in one place.

CHECK OUT THE CASE STUDY

Like what you see?

If you like what you’ve heard and want to know more and see it in action, or if you still aren’t sure hosted telephony is for you then submit a contact request and our team will be in touch to discuss it with you.

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