The Future of Retail CX2019-06-18T11:02:44+01:00

Unify Communications presents a dedicated Retail workshop featuring Joanna Causon, CEO of The Institute of Customer Service, and a firsthand account of  Holland & Barrett’s incredible transformation journey – including how they achieved an immediate 10% reduction in costs, and improved the customer and agent experience.

With discussions around engaging your workforce, embracing AI and improving communication across all channels, this event is not to be missed. 

When: Thursday 27th June 2019, 12:00 – 16:30

Where: Home Sweet Home, Covent Garden, London

Featuring Speakers From: 

Free to attend, the session will cover the dangers of customer service silos, how to invest in self-service for call deflection, and ways retailers can ensure they keep pace with the increasingly demanding omnichannel customer. Find out how Shell Energy saved £2 million in annualised operational costs, and explore the technology solutions used by some of the leading retail organisations.

“We’ve arrived at the intersection of elevated consumer expectations and technical possibility.” (KPMG Global Retail Trends Report 2018)

Let us help to ensure your customer experience is memorable for the right reasons. 

Download the Agenda

Registrations have now closed for this event. If you missed out and want to see if there are any spaces left, please email

Please note:  this event is exclusively for businesses operating contact centres and is not open to third party suppliers.