Zendesk Customer Experience Benchmark Report 2019
Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a powerful truth with far-reaching consequences for your business, no matter what industry you’re in or the size of your business.
With the latest Zendesk Benchmark Report, drawn from a data index of 45,000 companies using Zendesk, explore how some of the top companies are tackling customer support challenges within their organisations and identify what separates the leaders from the pack.
Some of the key conclusions at a glance:
- Customers already expect seamless, fully integrated omnichannel support
- Viewing support as an open and flexible platform powered by connected customer data frees companies to build better experiences
- Customers want proactive engagement, but companies are not there yet
- For the best support teams, AI is already driving great customer experiences
- The right culture, process and tools are critical ingredients for success