Project Description

DMG Workforce Management Product and Market Report

Workforce Management Vendor Satisfaction Analysis

According to DMG Consulting LLC, a leading contact centre research and consultancy firm, our WFM partner Teleopti continues to hold a top position for vendor satisfaction. For the third consecutive year, Teleopti has received the highest marks in DMG’s vendor survey. This is a reprint of the 2017 Workforce Management Product and Market Report.

With eight leading workforce management (WFM) vendors reviewed in detail, the report included a comprehensive vendor satisfaction survey, measuring and ranking vendor approval ratings across 10 vendor and 33 product categories. To order the full report of the latest WFM report, go to DMG.

This Teleopti reprint includes the Workforce Management Vendor Satisfaction Analysis, the Survey Methodology and the Survey Findings and Analysis. The reprint also offers the Teleopti Overview pages.

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