Holland & Barrett Case Study2019-07-19T11:28:21+01:00

Project Description

Unify Helps Award Winning Retailer Achieve 10% Efficiency Savings

Holland & Barrett improved their contact centre health and achieved 10% efficiency.

Holland & Barrett is a high street and online well-being and supplement retailer with over 1,300 stores across multiple countries. They are in the midst of a significant transformation journey – looking to ensure their customer service operating model can easily be used across international service teams.  Discover how Unify Communications deployed improved customer care channels, introduced an omnichannel solution in the cloud and delivered an almost immediate efficiency saving of 10%.

The outcomes:

  • 10% efficiency saving
  • Full omnichannel capability enabled
  • Integrated voice channel  within a single agent desktop
  • De-scoped payment solution in the cloud
  • Improved forecasting and scheduling

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