Project Description

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Centre

In the global market for customer service software, we are delighted that our partner, Zendesk has been named a leader in the 2019 Gartner Magic Quadrant for the CRM Customer Engagement Centre.

Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. Unify strongly believe that the Gartner Magic Quadrant report provides valuable information for business leaders who are looking for technology solutions for interacting and engaging with their customers.

2019 Gartner Magic Quadrant CRM

We’re very proud that Zendesk has once again been included in the 2019 report’s Leader quadrant. It’s a reflection of the global success of their 145,000 customers, including enterprise clients like Airbnb, Tesco, and L’Oreal. In the past year alone, Unify have been privileged to see the release of practical AI-enhanced features, like Answer Bot, for self-service, and an expansion to Zendesk Sunshine, an open and flexible CRM platform built on Amazon Web Services (AWS).

As our own customer base continues to grow, we are consistently aware of the importance of working with a dynamic vendor who is able to deliver exceptional customer experience.

The 2019 Gartner Magic Quadrant for the CRM Customer Engagement Centre report is available for complimentary download for a limited time. The full report PDF includes:

  • How Gartner views the current ecosystem of CEC technologies
  • Considerations for businesses looking to implement CRM and CEC technologies
  • Vendor capabilities for addressing the needs of today’s CECs
  • How Gartner analysts position Zendesk and other technologies and service providers

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Unify Communications on behalf of Zendesk.

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