Capita harness the power of cloud telephony and real-time MI, taking back control of their communications.
Capita Workplace Services, one of the divisions within Capita were looking for a voice solution that they could easily roll out in a number of locations across the country. They wanted something flexible, easy to implement and that wasn’t cost-prohibitive – which quickly ruled out a lot of the traditional, more basic on-premise systems. They were also looking for technology which would put them in control from a configuration perspective, provide them with bullet-proof DR and give them visibility of performance data for the whole business in one place.
2 years & 12 sites down the line, they’re thrilled with the results and are very happy customers. To download the full case study, click here.