Project Description

Business Continuity and Disaster Recovery in the Contact Centre

Minimising impact from disasters and emergencies through proactive strategy.

The Ultimate Guide to Business Continuity and Disaster Recovery in the Contact Centre examines the advantages and best practices of implementing and managing a disaster recovery program in a cloud contact centre environment. It reviews the direct and indirect impact of various disasters as well as short- and long-term effects.

Explore a series of practical steps that will help you prepare your cloud contact centre for potential disasters and minimise their impact on your operations. Delve into the technology and costs required to ensure business continuity and explore deployment options for disaster recovery solutions.

 

Download the Guide to explore:

  • What is Business Continuity and Disaster Recovery?
  • Impact on Contact Centres (Operational/Financial)
  • Best Practices in Designing a BC/DR Plan
  • Technology Solutions to Help

Complete the form below to view the guide.