Zendesk2018-07-16T09:50:55+00:00
Serenova Cloud Contact Centre Platform

Create Exceptional Customer Experiences

The best customer experiences are built with Zendesk. Introducing a customer service and engagement platform that is both flexible and powerful, and able to scale to meet the needs of your business.

See it in action

Customers include:

Satisfied Zendesk Customers
First Utility Case Study

£2 million annualised saving

Unify are incredibly proactive. From the word go they’ve been completely honest with us, always one step ahead and they’ve completely understood our business – it’s been very impressive” – John Booton, Head of Technical Operations

First Utility are the biggest supplier of gas and electricity in the UK outside of the “Big 6”. Having grown rapidly since conception, the company had quickly outgrown their previous solution which wasn’t able to scale with the business.

The move to Unify’s solution has not only given them scalability, but delivered them a whole host of new functionality which has enabled them to improve their customer experience at a reduced cost.

Read the full story

A customer service and engagement platform that lets you be everywhere your customers are.

Exceptional Customer Support

Knowledge Base & Self-Service

Live Chat & Messaging

Watch a demo of Zendesk in action.

SHOW ME

Customer Support

  • Make sure your customer interactions are easy to manage with a single unified help desk interface.
  • Web widgets
  • Predefined ticket responses
  • Empower agents with access to customer search history
  • Ensure you have the flexibility to fit your support needs with a customizable support interface
  • Enable CSAT ratings and analytics from within the helpdesk
support with zendesk

Knowledge Base & Self-Service

  • Capture agents’ collective knowledge and build on it to support requests more effectively
  • Deliver relevant answers and and information automatically
  • Resolve high frequency low touch tickets by sending customers articles whilst they wait for an agent
  • Build a customizable help centre, online community and customer portal for better service and improved agent efficiency
knowledge base
Live chat and messaging

Live Chat & Messaging

  • Anticipate customer questions and offer help when—and where—they need it most
  • Reach out in real time
  • Analytics and quality reports to ensure you stay on target
  • Engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE.
  • Let your agents switch between serving chats, phone calls, emails, or social media messages

Create better customer experiences with omnichannel

Download the Omnichannel Guide

Transform your customer journey.

Deliver exceptional customer experiences with a powerful cloud contact centre platform. 

Make it simple for your customers to contact you whenever, wherever.

Intelligent routing can help get your customers to the right agent at the right time, whilst the adaptive system improves the experience for both customers and agents. Develop a more responsive, customer centric service and gain efficiency across all channels without sacrificing the customer experience. Enabling self-service for your contact centre customers, you can increase call deflection and ultimately help your customers to find the answers they need, faster.

With a unified agent desktop, agents have visibility of the full interaction history, and channel pivot capabilities mean delivering exceptional experiences across all channels has never been this simple (or this good).

Tell me more about customer journey mapping

Cloud Based Call Centre Software

  • Deliver personalised support with a VoIP system in the cloud
  • Make sure your agents can access full customer history, and make their lives easier with automatic ticket creation and call recording
  • SMS with your customers – agents can receive texts, automate alerts, send proactive messages
  • Flexible IVR, group routing and real-time queue monitoring
Zendesk Talk

Create a deeper understanding of your customers.

Reporting and analytics can help you to make your teams more efficient. By measuring agent workload capacity and tracking their performance, you can gain a deeper understanding of both your business and your customers. Explore, measure and understand the entire customer experience – learn how your customers are interacting with your website and support channels, and bring together data from every step of the customer journey.

With prescriptive dashboards, you can see the analyses that matter most to your business, and can quickly and easily create custom metrics, dashboards and reports without the need for SQL. Share these dashboards and analyses with your whole organisation, and get reports delivered straight to your inbox.

Forrester Report: Total Economic Impact of Zendesk

Download the Forrester Report

Other resources you might find helpful… 

Get more resources

Contact Us