Fuze UCaaS

Unified Communications as a Service (UCaaS)

Enterprise Global Voice, Video, Messaging & Collaboration. Tools designed to provide people around the globe with a better way to stay connected – face-to-face from any place. Power every business conversation, across the enterprise, on any device.

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Take unified communications to the next level with the most innovative, modern UCaaS platform – blending voice, video, messaging, collaboration and contact centre within a unified desktop and mobile app experience. Designed to enable the business user as well as the IT administrator, this enterprise-grade platform means high quality, reliability and detailed analytics are assured.

Customers include:

Satisfied Serenova Customers

A single, modern user experience

It can often be frustrating if you’re forced to use multiple apps for essential tasks like joining a meeting, using a softphone or to chat. Say goodbye to the disparate user experience and transition easily between experiences and devices. Instantly create one-to-one or group chats, set your favourites, name groups, or even launch video or voice calls from an individual or group chat setting.

Drive workforce productivity with unified communications
Cloud Contact Centre Software

Watch a demo of Fuze in action.

Better way to communicate

A better way to communicate and collaborate.

Your organisation needs flexibility, and a greater degree of connectivity between the various disparate technologies used for communication and collaboration. Reduce frustration and expense by breaking down technology silos.

As the three pillars of communication experience, voice, text and video need to work together in harmony. Combining different types of functionality into a unified software experience should transform your end user experience and ensure your team can place voice calls, conduct video collaboration sessions and group message, all from the same software client. Strip away the friction that comes from multiple channel shift.

Learn more about the unified communications experience

How does this compare to the competition?

Fuze properties compared to competitors

Re-imagine Unified Communications

Localized dialing

Local, in-country dialing across desk phone, mobile and desktop. Giving you the same excellent experience you’d receive from a traditional on-premise solution – without the limitations. Cut the ties to your desk and enjoy a localized dialing experience across the globe.

Browser based experience

Join a meeting just by clicking a link. No application downloads, no plugins necessary. Browser based voice, conferencing and messaging.

Secure Communications

Protect your business communications no matter where they take place – with annual audit activities conducted independently on all IT Security and operational controls, all systems will be SSAE16 SOC1 Type II, SSAE16 SOC2 Type II, and HIPAA compliant.

Gartner Magic Quadrant Table

Recognised as a Visionary in the 2017 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide.


  • Delivering an intuitive user experience and robust road map
  • Continuous expansion of UCaaS capabilities across the platform to include analytics, workstream collaboration, customer identity graphs, and video
  • Well-suited for UCaaS deployments in the 500- and 5,000-employee range
Read the Gartner Report

Single global platform.

The Fuze platform is one of the most reliable, scalable, and secure cloud solutions available in the UCaaS industry today. A geographically-load balanced, multi-data center architecture design ensures 99.999% uptime and business continuity, without the large capital purchase and maintenance investments required by legacy on-premise systems.

Tell me more about UC in the cloud.
Cloud Communications Solutions

UCaaS Integrations.

Streamline collaboration and increase productivity with the products you already use. 

Google: Schedule a meeting right from Google Calendar, join a meeting from your Chrome browser, or click-to-call any phone number displayed in Gmail, Google Calendar, or your Chrome browser.

Microsoft: Without leaving the Microsoft environment, you’re able to check the presence status of colleagues, add new users to the Active Directory, or schedule a meeting.

Platform APIs: Looking to customise call flows? Want to configure notifications? What about pulling data from your UCaaS platform into an existing business intelligence tool to help with further analysis? Get sophisticated with your data with the platform APIs – saving you time and delivering valuable data to your organisation.

Google Integration
Microsoft Integration

 CTI Integrations

CTI integrations Fuze unified communications

Enterprise Integrations

Enterprise Integrations

Definitive Guide to UCaaS

Download the Guide to UCaaS
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