Our Technology Partners
Chosen based on their reputation, proven track record, passion for technology and innovative offerings, allow us to introduce you to our partners.
NICE inContact power the world’s number one cloud customer experience platform. Recognised as a market leader by Gartner, IDC, Frost & Sullivan and more, our partnership with NICE inContact enables us to deliver a unified omnichannel experience with true integrated reporting. With over 14 years in the cloud, their CXone solution is used by over 315,000 agents in 100+ countries.
For more information on the technology, check out the NICE inContact page.
Gamma are one of the largest network carriers of fixed-line voice minutes in the UK, providing a comprehensive range of next generation voice, data and mobile services. We work with Gamma to provide businesses with the latest IP telephony phone systems and high speed internet and data connection packages – if you ever hear us make reference to ‘Horizon,’ we’re talking about Gamma. The company is well established, has a great reputation and their staff count now exceeds 700 globally – we’re thrilled to be involved with them!
Learn more about the hosted telephony side of Gamma.
The best customer experiences are built with Zendesk. Introducing a customer service and engagement platform that is both flexible and powerful, and able to scale to meet the needs of your business.
Zendesk specialises in bringing omnichannel customer interactions all together in one place – unifying phone, chat, email, social media, and any other channel you can imagine. Zendesk customers include AirBnB, Tesco, Slack and Shopify – all of whom love the way they can build incredible customer experiences irrespective of channel. Our qualification as a Master Partner, and as a Master Implementation Partner, is an acknowledgment of our extensive experience deploying and supporting Zendesk across a variety of industries
Fuze contribute the modern UC (Unified Communications) platform to our portfolio in the form of their global, cloud-based unified communications solution. These platforms allow modern, mobile workforces to communicate anytime, anywhere and incorporate voice, video, messaging, and collaboration. They’re a market leader in their field, and we’re thrilled to be working with them to implement Fuze on a national, international and global scale.
Serenova (formerly LiveOps Cloud)
Serenova contribute one of the ‘best sellers’ to our portfolio; the cloud contact centre platform. With 14+ years of cloud innovation behind them and billions of interactions handled by their technology each year, it’s easy to see why they’re the trusted partner for Twitter, Just Eat, Uber, Parcelforce, First Utility and many more.
For more information on the technology, check out the cloud contact centre page.
Calabrio (formerly Teleopti)
Teleopti are a renowned WFM solutions provider, founded in 1992 with 170+ staff and offices all over the world today. Hundreds of enterprises all over the globe rely on them to effectively manage their contact centre, achieve optimal operational efficiency and provide the highest level of service to their customers.
For more information on how WFM could help your business, have a look at our Workforce Management solutions.
Mazaru help brands to wisely reduce customer contact, increase sales and improve satisfaction. They aim to improve the customer experience across voice, digital and written contact channels through the application of TOV (tone-of-voice) know-how, consumer insights and CX design expertise. With over 250 clients across various sectors, Mazaru have multi-language capability, and their solutions embed improvements for the long-term.
Eckoh provide PCI DSS compliant contact centre solutions and secure payment solutions. Their PCI payment solutions work beautifully alongside our other offerings, and give our customers complete peace of mind about the safety of their customer data.
The company has been around for over 20 years, and are one of the few companies that has been an accredited PCI DSS Level One Service Provider since 2009. They’re another big fish in our list, with their most recent financial year seeing revenues in excess of £24 million go through the business.
Verint is headquartered in the US with offices in the UK too. They are another customer engagement specialist, focusing on maximising workforce efficiency and how this can positively impact the customer experience – as well as, of course, your bottom line and business objectives! Take a look at our workforce optimisation (WFO) solutions to learn more.
Key IVR is a payment solutions company processing over £1 billion per annum with recommendations from the Chartered Institute of Credit Management. As an international, cloud-based payment platform, their mission is to provide PCI-DSS compliant payment collections through great software and the delivery of excellent customer service.
Hosted in leading data centres and available in 14 languages across 11 currencies, Key IVR presents an effective solution to PCI compliant payments and compliant call recording.
ABTA is the UK’s largest travel association, representing travel agents and tour operators. The ABTA Partner scheme is business-to-business and designed to strengthen the links between travel industry suppliers, ABTA and their Members. ABTA Partners supply professional services and products to the UK travel industry.
South West Contact Centre Forum
The South West Contact Centre Forum (SWCCF) is an industry-led initiative which supports the call and contact centre industry in the South West. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the Public and Private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.
Call North West
Call North West supports the 700 plus contact centres in the region through a diverse 12-month calendar of specialist events including the Annual Employee and Team Engagement Challenge, Quarterly Forums, Specialist Training, Contact Centre Conventions, Bi-monthly User Groups, culminating in the Annual Call North West Awards Ceremony, the showcase event of the year!