Unify webinar series

Meet the Speakers: Customer Service as Unusual Webinar Series

A 3-part Series Featuring Some of the Industry’s Leading CX Voices

For the next three weeks, Unify Communications are delivering a webinar series designed to offer insights and advice to Customer Experience and Customer Service leaders looking to continue serving and delighting customers whilst managing remote agents, customer uncertainty, and a shifting service landscape.

The first session kicks off this Thursday, May 28th at 10:30am (registrations are still open here). Featuring Adrian Swinscoe, the author of ‘Punk CX’, the session will explore the concept of Punk CX – what it means and why it’s so important now – before looking deeper into the current customer experience climate and the challenges it poses. In a colourful and punchy way, Adrian will offer insights into the ways Customer Experience leaders can evolve to meet these challenges and help their customers to help themselves.

Following Adrian’s session will be an open format discussion forum, featuring Adrian alongside several prominent experts in Customer Experience.

Hear from Sandra Thompson, Founder of the Applied Customer Experience Course and the very first person in the UK to be recognised as a Goleman Emotional Intelligence Coach, Gregg Widdowson, Director of Sales Engineering EMEA for NICE inContact, Natalee Wiggins, Customer Engagement Specialist at Unify Communications, and Edward Jones, Partner Executive at Zendesk as they address real-life questions from attendees and discuss wider perspectives on the ways CX leaders can adapt to the current climate.

If you haven’t registered to attend Session 1, there’s still time. Simply click here to Register Now and complete the form on the page.

SESSION ONE LEADER

Adrian Swinscoe: Customer service and experience advisor, speaker, workshop and masterclass leader and aspirant punk at Punk CX

A best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker, panel participant and Chair. Adrian is the author of ‘Punk CX’ and helps organisations of all sizes deliver better customer service and customer experiences.

Featuring…

Sandra Thompson: Founder of the Applied Customer Experience Course and the very first person in the UK to be recognised as a Goleman Emotional Intelligence Coach.

A CX Educator who uses Emotional Intelligence to create memorable customer experiences, Sandra puts the science into Customer Experience management. Harnessing behavioural science, neuroscience and psychology, Sandra delivers a brand new approach to CX.

Gregg Widdowson: Director of Sales Engineering EMEA for NICE inContact

Gregg Widdowson is the Director of Sales Engineering for the EMEA region at NICE inContact.  Gregg has over 25 years of experience in the Customer Experience and Contact Centre industry and has held several senior positions during his career including roles as a Customer Experience Sales Specialist Leader, Sales Engineering Manager and Professional Services Practice Leader.

Natalee Wiggins: Customer Engagement Specialist for Unify Communications

Natalee is an accomplished customer experience consultant, with a consultative approach to solving customer business issues and delivering positive business outcomes, through design of technical and operational solutions. Combining her experience as a contact centre consultant with enthusiasm and an innate ability to engage, build and nurture relationships, Natalee has cultivated a reputation as “people person and trusted advisor”.

Edward Jones: Partner Executive at Zendesk.

Edward has been with Zendesk for 8 years and has an extensive understanding of the specific customer experiences challenges that Zendesk customers utilize the platform to mitigate.