Inbound Telephony2019-06-06T15:47:44+01:00

Inbound Call Management in the Cloud

Greater business efficiency, improved resilience, and significant cost savings.

A cloud-based telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and management tools, empowering your business with the perfect customer service. Set up in minutes and enjoy feature-rich network services that are scalable, cost-effective and require no capital outlay.

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Keep your existing telephone number, just switch the network.

Lower Costs

Easy to move – no site visits, no hassle

More control of your calls.

Ideal for:

Businesses With High Call Volumes

Organisations Looking to Streamline Call Costs

Businesses Looking to Improve the Caller Experience

Case Study: National Organisation Saves 40% on 08 rates

On average, Unify saved our customer 40-70% on their monthly number charges.

Unify Communications was able to deliver significant cost savings whilst delivering incredible commercial value across a new and more resilient inbound call management platform. This enabled the customer to have better visibility and control of their call routing during peak times as well as putting a recovery plan into place.

Read the Case Study

Ease of Change

Fundamentally, switching inbound number platforms will be easy and cause no disruption.

The team at Unify have extensive experience with number porting, having successfully managed countless migrations. Whilst number porting projects can often be quite complex, we can help to keep things simple.

From the outset, you’ll be assigned a dedicated project manager who will manage lead times and ensure the correct details are submitted in order to avoid delays. The team will work to ensure all parties are kept updated and will liaise with the technical resources to develop and continuously update a project plan. These technical resources will be responsible for building and testing your call plans, as well as communicating between service providers to keep things moving.

When you decide to host your inbound numbers with us, Unify will ensure numbers are released at the right time and that the new port is activated successfully, making for a smooth transition. We promise we will only proceed with a number port once our customers have validated the call flows and signed off – so you don’t need to worry about any nasty surprises.

Working closely with your business, we can help with the assembly and completion of the necessary Ofcom documentation, as well as any further coordination between service providers. We can also provide training to those customers who would like to manage their inbound portal internally – this training can be face-to-face or over the web according to customer preference and requirements.

Effortless Business Continuity

Cater for business continuity in the event of a disaster by instantly redirecting calls to another site, and ensure calls are always answered, no matter the circumstances.

How much does a missed call cost you? Hint: it’s a lot. Stop losing out due to network outages and poor resiliency. Choose an inbound platform that offers you stability, not disruption. Take control of call routing, manage peaks efficiently and activate real-time disaster recovery diverts, all from within your inbound portal.

  • Create inbound call routing plans which feed directly into the network for immediate activation.
  • Never miss a call with divert on busy/no answer/failover
  • Deal with weekends and bank holidays using date routing
  • Load balance your calls with Call Distribution
CASE STUDY: Resilience & Disaster Recovery

Call Routing & Management Made Easy

Build tailored call plans

Build an unlimited number of call plans according to your business operating hours and modify them instantly in accordance with your changing business needs. Schedule call routing in advance according to your business hours and call handling preferences and use call divert options to maximise your call handling potential to provide improved service to your customers.

Call queuing

Queue incoming calls on a destination number to assist with call handling during busy periods. Use live queue statistics to monitor customer service and make instant changes in terms of queue management and size with optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. Project onto a wallboard to give immediate feedback to call handling agents and their supervisors.

Call statistics

Easily-interpreted graphs of your inbound call statistics help you track calls and enhance your marketing. Snapshot data provides you with results of call handling efficiencies enabling you to make informed decisions.

Would you like to know more? Get in touch today

Why our inbound platform?

Use with any number, anywhere, from any device – the service is available on both geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure user-friendly website

Multi-purpose – use the service to effectively manage everyday calls, to enable employees to work more flexibly or as a robust business continuity solution

Easy-to-use – the entire service is designed to be jargon-free, intuitive and to enable you to become very productive, very quickly

Immediate set up – everything’s online and directly feeds into our network giving the ability to instantly create or make changes to call plans, announcements and other features

No capital outlay – no set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation

Optional Additional Features

  • Advanced call statistics show call handling efficiencies such as productivity, call patterns and caller behaviour to support informed business decisions. Your customers can find out how long it takes to answer calls, analyse waiting times, view call outcomes and see caller details.
  • Inbound Reports can be scheduled so that call statistics for daily, weekly or monthly time periods can be automatically sent to up to three dedicated email addresses, saving time and freeing-up managers
  • Call Recording can be used for compliance, customer service or audit purposes – great for businesses operating in regulated environments such as the Financial Services sector.
  • Choose to retrieve voicemails online or by email with .wav attachments – a robust way to maintain records and audit trails. Call Whisper – a brief message is played to the call centre operative just before the call is taken giving further information on how to answer the call, allowing a more tailored response and supporting marketing campaign targeting.

Meet Your Business Needs

Instant Set-Up

As a telephony service based in the cloud, you can be set-up and ready to go in minutes.

Easy to Use

Jargon free and intuitive, our service will reduce the need for first-line support. With a web-based interface, it’s easy to set-up tailored call plans and access subscribed features.

Unlock Reporting Insights

Monitor your call statistics through graphs, including snapshot data with the results of call handling efficiencies, and make informed decisions.

Customer Service

Business Continuity

Call Recording

Contact Centre Services

Local/National Presence

Campaign Reporting

Cost Savings with Non-Geographic Numbers

If you’re currently using an 08 business number, you could make significant savings just by switching to an 03 number

  • Maintain your national presence
  • Still free for customers to call
  • Competitive pence per minute rate
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Highly resilient platform.

The last thing you want is a large-scale network or platform outage resulting in a loss of service. That’s why it’s business critical that your inbound supplier provides complete network and platform resilience. With a carrier-class network and a physical infrastructure which is based in multiple geographic locations (Manchester, London, Milton Keynes, Bristol, Birmingham and Leeds), you can rest assured that our inbound network is completely resilient.

Tell me more about the platform

Key Features.

The Ultimate Guide to Telephone Numbers

Download the Guide
Read the Case Study

Case Study: Increase Platform Stability & Resilience

Read the Inbound Brochure

Download the E-book

Get more resources