Contact Centre Solutions2018-09-26T15:20:21+00:00

Contact Centre Solutions

Contact centre solutions to transform the customer experience, both in the cloud and on premise.

Transform your customer experience, increase first contact resolution and cut costs with our best of breed contact centre software.

 We understand that contact centre solutions are vital for your business. From small, centralised help-desk contact centres to large-scale, multi-site, omnichannel contact centres, your business needs a contact centre solution equipped to enable remote workers, integrate business processes, control costs, and ensure business continuity.

Unify Communications offer a wide range of sophisticated contact centre solutions, both hosted and on-premise. From straightforward “bolt-on” applications to help your business efficiently monitor, manage and route calls, to international multi-location and multi-media cloud contact centre solutions, there’s no one-size-fits-all but our experienced team can guide you through.

Improve customer experience by migrating your legacy contact centre to the cloud

Whether your legacy contact centre is approaching the end of its life, or you’re finding it difficult to deliver a consistent customer experience across all channels, we have a contact centre solution to suit. 

We understand that it’s often tricky to determine precisely what solution you need to transform your customer experience and ensure your quality service is a competitive advantage.

We can help you to identify your implementation timeline and migration plan, considering both cloud and on-premises options. You’re not on your own – we’ll help you to identify areas that need improvement and can apply proven methods to simplify the transformation process. it alone. And when it comes time to brush up on your skills to keep pace, our professional services team offer training and support.

Our contact centre solutions enable you to:

  • Increase first contact resolution: Optimise your customer journey and help get your customers to the best resources/agents the first time, irrespective of channel. Ensure your agents have the right tools and the training to resolve queries quickly.
  • Personalise customer experience: Your customers expect you to anticipate their needs and communicate in the ways they choose, on the channels they prefer. Keep it personal with our solutions.
  • Build a better infrastructure: Help your IT team to save time by automating processes and tasks whilst still providing the tools, analytics and tech your business needs. Scalable, flexible solutions offered on an opex basis. Cut costs and increase functionality across channels.
Unify Communications support

You don’t have to go it alone

At Unify Communications, our team have have come from both operational and leadership roles in some of the country’s most complex communications environments, between them responsible for the safe processing of over one billion calls and interactions per year. Thanks to our backgrounds we know the proven methods for success, as well as how to avoid failure. This, along with our choice of technology partners, is what’s driven our success so far.

Tell me more about moving to the cloud

Not sure where to start? 

We can help to ensure you have a cost effective contact centre solution that meets the specific needs of your business.

It can often be daunting to be faced with the prospect of changing out some or all of your contact centre software. We want to make the process as painless as possible. If you’re beginning a new project and aren’t sure where to start, we recommend booking one of our free contact centre discovery sessions. A member of our team will spend half a day out on site with you, evaluating your current contact centre setup and highlighting key areas for improvement.

As a follow up, we can make recommendations for a tailored contact centre solution which will deliver results almost immediately.

Book a discovery session
First Utility Case Study
Read the Case Study

If you’d like to learn more about our contact centre solutions, feel free to get in touch!

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