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The Benefits of Customer Journey Mapping (Infographic)

The Business Benefits of Customer Journey Mapping (Infographic) Understanding every interaction that your customer has with your business, in detail regardless of the channel or their position in a process is [...]

Gartner Recognize Serenova as Top Cloud Contact Centre (CCaaS) Vendor

Gartner Recognize Serenova as Top Cloud Contact Centre (CCaaS) Vendor Thanks to a year of innovation, the latest Gartner Contact Centre as a Service (CCaaS) Magic Quadrant report saw Serenova [...]

Russell Attwood discusses Improving Customer Experience at the Customer Engagement Summit

Russell Attwood discusses Improving Customer Experience at the Customer Engagement Summit The Engage Customer 2016 Customer Engagement Summit saw all previous records broken, with over 900 delegates attending the event [...]