The latest news, industry updates and insights

March 13th, 2024/ by Route 101

Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond

14th March 2024, Bristol - Route 101 a leading provider of omnichannel customer engagement solutions...

Press Release/ Industry News/ Call Centre Technology/ General
February 22nd, 2024/ by Route 101

Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform

22nd February 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre...

Press Release/ Industry News/ Call Centre Technology/ General
March 8th, 2023/ by Route 101

CX Trends 2023: Understanding the power of customer sentiment

Understanding consumer sentiment gives CX leaders a window into how their customers truly feel about...

Industry News/ Infographics
February 21st, 2023/ by Route 101

CX Trends 2023: Delivering Personalised, Contextual Experiences

Delivering excellent CX is an integral part of building and maintaining a trusted brand and retainin...

Industry News/ Infographics
February 15th, 2023/ by Route 101

CX Trends 2023: Changing attitudes to AI and Automation leading to rising adoption

Automation and AI have become powerful tools in the CX arsenal over the last few years as organisati...

Industry News/ Conversational AI
October 13th, 2022/ by Route 101

Route 101 approved for UK Government’s G-Cloud 13 Framework

Route 101 awarded a place on a major UK Government procurement framework to deliver contact centre s...

Press Release/ Industry News/ Cloud Technology
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July 5th, 2022/ by Route 101

Six Areas Critical to Customer Experience and Business Performance.

The Institute of Customer Experience’s latest research highlights areas for organisations to develop...

Customer Experience/ Industry News/ General
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July 7th, 2021/ by Route 101

Key Takeaways from the UK CSI July 2021

Taking a closer look at the state of customer satisfaction in the UK. Route 101 reviewed the July UK...

Customer Experience/ Industry News/ General
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