Unify Partner Serenova Named Strong Performer Among Cloud Contact Centres by Forrester

Unify Partner Serenova Named Strong Performer Among Cloud Contact Centres by Forrester In a report highlighting the global scale and operational excellence of the Serenova platform, independent research [...]

Unify Communications joins South West Contact Centre Forum

Unify Communications joins South West Contact Centre Forum (SW CCF) As of May 2017, Unify Communications will be working with the SWCCF and it's members to improve their contact centre [...]

Worried about Chapter 11? There are bigger things to worry about….

Worried about Avaya's recent Chapter 11? There are bigger things to worry about.... By Simon Furber Myself and the team at Unify Communications understand the Avaya world; between us, we’ve [...]

Gartner Recognize Serenova as Top Cloud Contact Centre (CCaaS) Vendor

Gartner Recognize Serenova as Top Cloud Contact Centre (CCaaS) Vendor Thanks to a year of innovation, the latest Gartner Contact Centre as a Service (CCaaS) Magic Quadrant report saw Serenova [...]

Russell Attwood discusses Improving Customer Experience at the Customer Engagement Summit

Russell Attwood discusses Improving Customer Experience at the Customer Engagement Summit The Engage Customer 2016 Customer Engagement Summit saw all previous records broken, with over 900 delegates attending the event [...]