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Unify Communications joins South West Contact Centre Forum

Unify Communications joins South West Contact Centre Forum (SW CCF) As of May 2017, Unify Communications will be working with the SWCCF and it's members to improve their contact centre [...]

The Benefits of Customer Journey Mapping (Infographic)

The Business Benefits of Customer Journey Mapping (Infographic) Understanding every interaction that your customer has with your business, in detail regardless of the channel or their position in a process is [...]

Russell Attwood discusses Improving Customer Experience at the Customer Engagement Summit

Russell Attwood discusses Improving Customer Experience at the Customer Engagement Summit The Engage Customer 2016 Customer Engagement Summit saw all previous records broken, with over 900 delegates attending the event [...]