It’s been almost a month since our latest event, held in partnership with Zendesk at the Porsche Exp...
Customer Experience/ Call Centre Technology/ General/ Events/ Conversational AIMany organisations choose Zendesk for their contact centres to provide smooth and personalised custo...
Customer Experience/ Call Centre Technology/ GeneralCX leaders, innovators, and experts convened at the “CX Unleashed: Shaping Tomorrow’s Experiences” e...
Customer Experience/ EventsThe popularity of artificial intelligence (AI) is growing at a relentless pace across a range of ind...
Customer Experience/ Conversational AIThe Financial Conduct Authority (FCA) will introduce a new regulatory framework called the Consumer ...
Customer ExperienceThe Financial Conduct Authority’s Consumer Duty marks a turning point for retail financial services....
CCaaS/ Customer ExperienceThe Institute of Customer Experience’s latest research highlights areas for organisations to develop...
Customer Experience/ Industry News/ GeneralThe world of customer service has evolved – and organisations now find themselves challenged to meet...
Customer Experience/ GeneralCustomer service is a powerful engine for growth, but not everyone has got it right. How can busines...
Omnichannel/ Customer Experience/ Call Centre Technology/ GeneralAs a key differentiator between companies, a top consideration for customers, and a profit-generatin...
Omnichannel/ Customer Experience/ Call Centre Technology/ GeneralRoute 101 Ltd.
The Conifers, Filton Rd
Hambrook
Bristol BS16 1QG
All Rights Reserved / Route 101 Ltd. / Company Registration Number 08325675