The latest news, industry updates and insights

October 13th, 2022/ by Route 101

Route 101 approved for UK Government’s G-Cloud 13 Framework

Route 101 awarded a place on a major UK Government procurement framework to deliver contact centre s...

Press Release/ Industry News/ Cloud Technology
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January 19th, 2022/ by Route 101

The Biggest Areas for Investment for Customer Experience in 2022

With more than half of businesses (56%) making customer experience the top business priority for 202...

Customer Experience/ Call Centre Technology/ General/ Cloud Technology/ Conversational AI
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May 22nd, 2020/ by Route 101

5 Key Ways to Improve Remote Agent Performance

Sympathy Matters: Be sensitive to the fact that this is an emotional time for many, and agents could...

Cloud Technology
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May 22nd, 2020/ by Route 101

8 Tips To Handle Increased Call Volumes

Advice for handling increased call volumes during the Coronavirus crisis. 1. Bring in staff from oth...

Cloud Technology
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May 19th, 2020/ by Route 101

5 Ways to Meet Staff and Customer Needs During COVID-19

These are unprecedented times, and organisations are facing extreme pressures to continue serving cu...

Customer Experience/ Cloud Technology
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March 26th, 2020/ by Route 101

Maintaining Business Continuity for Our Customers

If your organisation is currently struggling with continuing to serve customers whilst your agents (...

Customer Experience/ Cloud Technology
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January 9th, 2020/ by Route 101

NICE inContact and Zendesk Partner to Power Customer Experiences

Route 101 can now deliver a joint NICE inContact and Zendesk solution, with the recent announcement ...

Press Releases/ Cloud Technology
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August 22nd, 2019/ by Route 101

5 Questions to Ask Your Future Communications Provider

We get it – you’re constantly under pressure to improve your customer service, reduce your IT overhe...

Cloud Technology
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March 25th, 2019/ by Route 101

Why the Modern Enterprise is Investing in UC in the Cloud

As the next generation enters the workforce, they naturally gravitate towards employers that can emb...

Cloud Technology
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March 19th, 2019/ by Route 101

UC in a Regulated Environment

Why UC in the Cloud? Unified Communications tools offer major benefits to businesses. With a UC syst...

Cloud Technology
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