The latest news, industry updates and insights

March 13th, 2024/ by Route 101

Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond

14th March 2024, Bristol - Route 101 a leading provider of omnichannel customer engagement solutions...

Press Release/ Industry News/ Call Centre Technology/ General
February 26th, 2024/ by Route 101

Unveiling CX Trends: Insights from Our Exclusive Event with Zendesk

It’s been almost a month since our latest event, held in partnership with Zendesk at the Porsche Exp...

Customer Experience/ Call Centre Technology/ General/ Events/ Conversational AI
February 22nd, 2024/ by Route 101

Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform

22nd February 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre...

Press Release/ Industry News/ Call Centre Technology/ General
January 31st, 2024/ by Route 101

Mastering Zendesk Explore: Read Our Latest Zendesk Practice Interview

We chat with Ashley Williams, Route 101's Zendesk Principal Implementation Consultant, on how embrac...

Call Centre Technology/ General
January 11th, 2024/ by Route 101

Your ultimate guide to Zendesk consultancy services

Many organisations choose Zendesk for their contact centres to provide smooth and personalised custo...

Customer Experience/ Call Centre Technology/ General
December 12th, 2023/ by Route 101

Read our interview with Route 101's Senior Zendesk Engagement Manager

This week, we caught up with Liam Pollard, our Senior Zendesk Engagement Manager, to discuss his rol...

Call Centre Technology/ General
December 8th, 2023/ by Route 101

Key takeaways from PolyAI's event: VOX 2023

On 16th November 2023, Route 101 proudly sponsored PolyAI's event, VOX 2023. We were thrilled to be ...

Call Centre Technology/ General/ Events/ Conversational AI
October 26th, 2023/ by Route 101

Unlocking the power of Zendesk: An interview with Route 101's Principle Implementation Consultant

In this exclusive interview, we sit down with Phil Crump, Principle Implementation Consultant at Rou...

Call Centre Technology
October 20th, 2023/ by Route 101

A deep dive into Zendesk AI new products and features

On 4th October 2023, Zendesk hosted a virtual product reveal, showcasing the latest generative AI ca...

Call Centre Technology
June 1st, 2023/ by Route 101

Important factors to keep in mind when transforming your customer engagement

In today's competitive business landscape, customer engagement is paramount. As customers seek perso...

Call Centre Technology
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