The latest news, industry updates and insights

January 12th, 2023/ by Route 101

FCA Consumer Duty – What Does It Mean for Your Customer Service?

The Financial Conduct Authority’s Consumer Duty marks a turning point for retail financial services....

CCaaS/ Customer Experience
January 11th, 2023/ by Route 101

Route 101 named Zendesk EMEA GTM Partner of the Year 2022

Bristol, UK – January 11th 2023 – Route 101 has been named a Zendesk Partner Awards winner. The annu...

Press Release/ General
November 8th, 2022/ by Route 101

Route 101 Partners with the Call Centre Management Association (CCMA)

Route 101 has today announced that it is embarking upon a new partnership with the CCMA (Call Centre...

Press Release
October 13th, 2022/ by Route 101

Route 101 approved for UK Government’s G-Cloud 13 Framework

Route 101 awarded a place on a major UK Government procurement framework to deliver contact centre s...

Press Release/ Industry News/ Cloud Technology
September 30th, 2022/ by Route 101

Route 101 Named One of the Top Business Enablers in the Lloyds British Business Excellence Awards 2022

Route 101 has today announced that it has been shortlisted in the Lloyds British Business Excellence...

Press Release/ Awards
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July 28th, 2022/ by Route 101

Route 101 Partners With Ada - Leader In Automated Brand Interactions

Leading customer engagement and brand interaction providers join forces to deliver personalised auto...

Press Release/ General
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July 5th, 2022/ by Route 101

Six Areas Critical to Customer Experience and Business Performance.

The Institute of Customer Experience’s latest research highlights areas for organisations to develop...

Customer Experience/ Industry News/ General
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June 1st, 2022/ by Route 101

Top 5 Trends for CX Leaders in 2022

The world of customer service has evolved – and organisations now find themselves challenged to meet...

Customer Experience/ General
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May 30th, 2022/ by Route 101

How to improve customer experience (cx)

Customer experience is a crucial aspect of your business as it can wield so much power over the succ...

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May 30th, 2022/ by Route 101

How to Reduce AHT

There are many different approaches that have a positive effect on your average handling time: