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Blog2018-06-20T14:05:22+01:00

March 2019

Unify Communications Listed in FT 1000: Europe’s Fastest Growing Companies

By |March 11th, 2019|Categories: Press Releases, Unify News|

Unify Communications Listed in FT 1000: Europe's Fastest Growing Companies We are delighted to announce that Unify Communications have been listed in the Financial Times annual list of the fastest-growing companies in Europe. [...]

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February 2019

15 Top Tips To Deliver the ULTIMATE Customer Experience

By |February 8th, 2019|Categories: Customer Experience|

15 Top Tips To Deliver the ULTIMATE Customer Experience 1. Put your customers’ needs FIRST Look, your customers are demanding. They don’t want to wait around to talk to you, and [...]

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January 2019

CRM & Contact Centre Technology Integration

By |January 14th, 2019|Categories: Call Centre Technology, Cloud Technology|

The Beginner's Guide to CRM and Contact Centre Technology Integration First things first – why should you integrate your CRM with your contact centre? Intelligent Call Routing If your contact centre [...]

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Contact Centre Complexity Will Destroy Your Bottom Line

By |January 14th, 2019|Categories: Call Centre Technology, Customer Experience|

Contact Centre Complexity Will Destroy Your Bottom Line Complexity in the contact centre will significantly harm how your organisation is able to address and support the customer experience – with a direct repercussion [...]

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November 2018

Future of Customer Service in Utilities Event: A Write Up

By |November 19th, 2018|Categories: Customer Experience, Events|

Future of Customer Service in Utilities Event Download the presenter slides. I want the slides! On November 8th, we hosted a dedicated customer experience workshop [...]

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