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Blog2018-06-20T14:05:22+00:00

September 2018

Embracing Digital Disruption in the Cloud to Improve Customer Service in the Utilities Sector

By |September 18th, 2018|Categories: Cloud Technology, Customer Experience|

Embracing Digital Disruption in the Cloud to Improve Customer Service in the Utilities Sector The digital transformation and cloud revolution presents an opportunity for utilities providers to enhance their customer service, boost [...]

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August 2018

Unify Communications Delighted to Become Key IVR Partner

By |August 31st, 2018|Categories: Press Releases, Unify News|

Unify Communications delighted to become Key IVR Partner Unify Communications are thrilled to become the latest organisation to partner with Key IVR, one of the leading providers of automated payment services. Hosted in [...]

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July 2018

Improving the Customer Journey: Chatbots

By |July 25th, 2018|Categories: Customer Experience, Omnichannel|

Improving the Customer Journey: Chatbots Many of the organisations we speak with are facing the same challenge: how to involve chat bots in the customer journey in a way that actually benefits the customer? [...]

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June 2018

Omnichannel Strategy Hints: Staffing is Key

By |June 27th, 2018|Categories: Customer Experience, Omnichannel|

Omnichannel Strategy Hints: Staffing is Key In an ideal world, your omnichannel strategy seems effortless. Your customers are contacting you on the channels that suit them. Your team are focused on providing service that's [...]

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April 2018

Unify Communications are pleased to announce that we are now ABTA partners.

By |April 1st, 2018|Categories: Industry News, Press Releases|

Unify Communications are pleased to announce that we are now ABTA partners.  Who are ABTA? ABTA is the UK’s largest travel association, representing travel agents and tour operators. They’ve been a trusted travel brand for [...]

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