Loading...
Blog2018-06-20T14:05:22+00:00

September 2018

Unify Partner Serenova Named Strong Performer Among Cloud Contact Centres by Forrester

By |September 26th, 2018|Categories: Call Centre Technology, Cloud Technology, Industry News|

Unify Partner Serenova Named Strong Performer Among Cloud Contact Centres by Forrester In a report highlighting the global scale and operational excellence of the Serenova platform, independent research firm Forrester have recognised our [...]

Comments Off on Unify Partner Serenova Named Strong Performer Among Cloud Contact Centres by Forrester

Utilities – We Need to Talk About Your Customer Service

By |September 18th, 2018|Categories: Cloud Technology, Customer Experience, Omnichannel|

We need to talk about customer service in the Utility sector. Get the Case Study Customers increasingly expect you to “get it right first time”. The moment they begin to feel [...]

Comments Off on Utilities – We Need to Talk About Your Customer Service

Embracing Digital Disruption in the Cloud to Improve Customer Service in the Utilities Sector

By |September 18th, 2018|Categories: Cloud Technology, Customer Experience|

Embracing Digital Disruption in the Cloud to Improve Customer Service in the Utilities Sector The digital transformation and cloud revolution presents an opportunity for utilities providers to enhance their customer service, boost [...]

Comments Off on Embracing Digital Disruption in the Cloud to Improve Customer Service in the Utilities Sector

August 2018

Unify Communications Delighted to Become Key IVR Partner

By |August 31st, 2018|Categories: Press Releases, Unify News|

Unify Communications delighted to become Key IVR Partner Unify Communications are thrilled to become the latest organisation to partner with Key IVR, one of the leading providers of automated payment services. Hosted in [...]

Comments Off on Unify Communications Delighted to Become Key IVR Partner

July 2018

Improving the Customer Journey: Chatbots

By |July 25th, 2018|Categories: Customer Experience, Omnichannel|

Improving the Customer Journey: Chatbots Many of the organisations we speak with are facing the same challenge: how to involve chat bots in the customer journey in a way that actually benefits the customer? [...]

Comments Off on Improving the Customer Journey: Chatbots