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Blog2018-06-20T14:05:22+00:00

January 2019

CRM & Contact Centre Technology Integration

By |January 14th, 2019|Categories: Call Centre Technology, Cloud Technology|

The Beginner's Guide to CRM and Contact Centre Technology Integration First things first – why should you integrate your CRM with your contact centre? Intelligent Call Routing If your contact centre [...]

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Contact Centre Complexity Will Destroy Your Bottom Line

By |January 14th, 2019|Categories: Call Centre Technology, Customer Experience|

Contact Centre Complexity Will Destroy Your Bottom Line Complexity in the contact centre will significantly harm how your organisation is able to address and support the customer experience – with a direct repercussion [...]

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November 2018

Future of Customer Service in Utilities Event: A Write Up

By |November 19th, 2018|Categories: Customer Experience, Events|

Future of Customer Service in Utilities Event Download the presenter slides. I want the slides! On November 8th, we hosted a dedicated customer experience workshop [...]

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Unify Named Deloitte UK Technology Fast 50 Winner

By |November 16th, 2018|Categories: Press Releases, Unify News|

Unify Communications Ranked 16th in Deloitte Technology Fast 50 We are delighted to announce that Unify Communications has been named the 16th fastest growing technology company in the UK as part [...]

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September 2018

Unify Partner Serenova Named Strong Performer Among Cloud Contact Centres by Forrester

By |September 26th, 2018|Categories: Call Centre Technology, Cloud Technology, Industry News|

Unify Partner Serenova Named Strong Performer Among Cloud Contact Centres by Forrester In a report highlighting the global scale and operational excellence of the Serenova platform, independent research firm Forrester have recognised our [...]

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Utilities – We Need to Talk About Your Customer Service

By |September 18th, 2018|Categories: Cloud Technology, Customer Experience, Omnichannel|

We need to talk about customer service in the Utility sector. Get the Case Study Customers increasingly expect you to “get it right first time”. The moment they begin to feel [...]

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