Why Unify?2018-06-26T16:53:31+00:00
Cloud Contact Centre

Why Unify Communications?

A stripped-down look at the benefits of choosing Unify…

  • Experience: Collectively, we have hundreds of years of communication experience
  • Expertise: We have the knowledge to deliver a world class solution
  • Understanding: We get to the heart of your business and customer needs
  • Technology: A hand-picked portfolio of the finest cloud communications platforms
  • Vision: Everything you need to future-proof your comms set-up in one place
  • Support: Round-the-clock, expert support for your entire estate
  • Accountability: We are your single point of contact
  • Integration: We get your tech platforms talking and working together in perfect harmony
  • Simplicity: Priced on a per user per month basis for easy accounting
  • Economy: Pay only for what you need and when, with no costly upgrades

Scalability

The nature of our solutions means they’re suitable for organisations of all sizes, from tens to thousands of users. Thanks to not having to buy and install expensive hardware, the cost isn’t inhibitive and nor’s the functionality – if anything, there’s more functionality as standard than you need!

For enterprise level businesses, the economies of scale to be gained from implementing these solutions are huge. Thanks to their multi-channel nature, and all of the integration options available you can dramatically streamline your operations, making your life much easier as well as your agents’ and customers’ in turn. Put simply, whoever you are our solutions truly will work for you – and not just work, but deliver exceptional results!

Again linking back to the lack of hardware piece, scaling up your operations as required is incredibly quick and easy. We’re forever hearing about companies waiting weeks for these sorts of changes to be made by their providers, and quite frankly it frustrates us. It doesn’t need to, and shouldn’t be so difficult!

Make changes in minutes by doing things the Unify way. And this doesn’t just apply to scaling up – a decrease in requirement can also be allowed for as part of your setup. So you’ll always be able to rest assured, knowing that you’re only paying for what you need… another big difference between us and some of the more traditional guys.

Browse our range of case studies:

Disaster Recovery

It’s said that hundreds of businesses fail each year thanks to unplanned disruptions that their disaster recovery solutions just aren’t prepared for. Make sure you aren’t one of them by preparing a robust disaster recovery plan… or better still, have us do it for you! Whether it’s a short-term issue such as a power outage, or something longer term like flooding or bad weather, we can ensure that you’re prepared – and ‘the powers of the cloud’ mean that plans can be actioned from anywhere in an instant, ensuring that business continues as normal nice and seamlessly.

As well as providing you with a disaster recovery solution, we’ll also work with you on the connectivity side of things – and on choosing the right solutions in the first place, both further minimising the risk of anything bad ever happening.

Security & Availability

We take the safety of our customer’s data incredibly seriously. If we could, we’d have it in a maze guarded by wolves and dragons and all manner of scary creatures… and that’s essentially the level of security that we’ve got, in a far cleverer way; our (and our partner’s) comprehensive security framework cover physical, network, platform, data, application and human security in all manner of clever ways.

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Availability wise, our own robust disaster recovery procedures along with strict SLAs ensure that you will always be up and running. Everything is monitored continuously and around the clock, so we (you) are never left vulnerable.

Accessibility & Control

Your solutions being cloud based means that they can be accessed, by those granted permission, from anywhere with an internet connection. On holiday? Working from home? At one of the other sites? Not an issue. Access everything that you need from wherever you are, and even make changes if required that’ll take instant effect. That’s another element of our products that our customers tell us they love – the ‘self-management’ aspect – your IT team, and often you personally can administer updates and manage the platform on an ongoing basis, so making changes isn’t slow and/or expensive.

Consolidated Costs

Not only are more traditional solutions costly to install thanks to expensive hardware, pricey to maintain and managed in such a way that every change has a price tag, the rates for things like outbound calls never seem to be the best either. You’re also likely to have multiple platforms in place, having acquired them over the years to satisfy changes in requirement – we take care of all of that, offering feature-rich and multipurpose solutions that’ll do everything you need without the expensive ongoing management or  high usage costs. A lot of the prices are fixed, so you’ll know what you’re going to be spending and when…incredibly handy for budgeting!

CRM Integration

Whichever CRM platform it is that you use (Salesforce, Zendesk, Microsoft Dynamics…the list goes on), our solutions should be able to integrate whether through a standard process or our brilliant range of APIs. Benefits of this include:

So what next?

Depending on which of our offerings you’re considering, how all of the great things that we’re talking about above actually work will vary. To best understand everything in the context of each platform, speak to us today and we’ll happily take you through it.

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Need a bit more convincing?

There’s so much more we’ve got to share with you. Use the handy links below to be taken to your next area of choice:

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