About Us2018-06-26T16:49:19+00:00

Enterprise Communications Solutions in the Cloud

Enterprise communications solutions in the cloud delivered by Unify Communications

Delivering omnichannel cloud contact centre solutions & hosted telephony, Unify can help you transform your customer experience and make significant savings.

Modern consumers have simple needs and high expectations. They need their interactions with businesses to be effortless, but they expect omnichannel availability, immediate responses and resolution at the first point of contact as standard. They just want it to work.

As one of the only cloud systems integrators delivering significant transformation projects, Unify Communications deliver a consolidated solution set; enabling a centralised view of your entire communications estate. With us on board, you’ll be free to devote your time to what matters most – your customers.

We bring together the best and most complementary technologies available to ensure that our customers get the right functionality, a seamless user experience and a single point of accountability. With national & international coverage and access to a trusted network of delivery partners, and delivering an extended range of IT implementation, support & consulting services, Unify can help to ensure your business retains a competitive edge.

Our team has subject matter expertise across the entire communications spectrum, from innovative unified communications solutions, to complex contact centre environments, and next generation connectivity – as well as providing a full range of consulting, advisory and support services.

The wonderful world of Unify

A good working relationship is key to the success of any project, so knowing who you’re working with is crucial.

At Unify, we have hand-picked a selection of the very best cloud contact centre and unified communications platforms. We interlace them with unrivalled dexterity, creating unique solutions to transform the customer and agent experience.

Here’s some information on how the company came about, what we believe in and who we work with.

Once upon a time….

While Unify is still a relatively young company, our experienced team have been working in the business communications sector for decades and have strong, proven track records.

A number of the team previously founded and grew CCT to become a leading player in the enterprise contact centre technology market. The company was acquired by Capita in 2011, and shortly after Unify was born. Other members of the team have also come from both operational and leadership roles in some of the country’s most complex communications environments, between them responsible for the safe processing of over 1 billion calls and interactions per year. This combination of varied experience and expertise informs our business model, our processes and our ethos; thanks to our backgrounds we know the tried, tested and proven methods for success (as well as what doesn’t work), and this along with our choice in technology partners is what’s driven our success so far.

“One weakness of using a global provider’s solutions is that their service often lacks the ‘personal touch.’ By working with Unify, we get to enjoy all of the benefits when it comes to price, scale, security, development and functionality along with having a local delivery partner who truly understands our needs and is ‘hands on’ – without that, the proposition is very different.”

Bill Wilkins, First Utility

Management Team

We would love to tell you about all of the team, but we don’t want to bore you. They do however all have a few key things in common that it’s important to point out; they’re passionate about the products that we sell, about the way in which we deliver them and they put 110% into everything that they do, right down to each individual customer interaction. Thanks to them, the service that our customers receive and the relationships that we enjoy with them are outstanding.

Having said that, none of it would be possible without our super and very ‘hands-on’ management team. Including all of the key founders of the business, these guys have been involved with Unify since day one and are responsible for growing and nurturing both the team and the company to become what they are today. And here they are, in all of their glory!

Russell Attwood
Russell AttwoodFounder & Business Development Director
Russ is Unify’s founder and ‘big cheese’. With a passion for customer engagement, he enjoys working closely alongside the team to ensure that we consistently and collectively deliver the best results for our customers.

Russ is a communications industry veteran. He founded his former company, Call Centre Technology (CCT) in 1997, which he ran for 14 years until Capita’s IT Services Business acquired the 200 employee-strong company in 2011. Recognising Russ’s expertise they appointed him Sales Director, and he stayed with the business for a year before a short break which was then followed by the launch of Unify.

Outside of work, he runs a taxi service for his children at weekends and should the opportunity present itself plays rugby as a “seasoned” veteran for his local rugby team. Apparently he’s still got a few seasons left in him…something he has been claiming for years.

Trevor Saadi
Trevor SaadiChief Operating Officer
Trevor is ‘the man with the plan,’ and him and his team are responsible for every aspect of the delivery of our solutions – from definition and contract negotiation, right the way through to implementation and live operation.

With over 30 years’ experience in delivering complex technology solutions, both from a supplier and corporate IT perspective, Trevor has a deep understanding of how technology can deliver value to organisations. He was formerly the CIO for the kgb & 118118 Group delivering call-centre systems and international IP networks to 10,000 agents operating in 11 countries processing over 1 billion calls per year.

When the weather allows Trevor is a keen landscape and architectural photographer and is a Licentiate of the Royal Photographic Society.

Shawn LawsonChairman & Non-Executive Director
Shaun’s career began in stockbroking. He worked for 10 years at Laing & Cruickshank in the City of London, reaching the position of Senior Corporate Finance Partner. Since then he’s established his own business (Lawson & Partners Limited), worked at Director level for companies such as Rickitt Mitchell and Priory Investments and holds a number of non-executive directorships and chairmanships which include NDSL Group Ltd, J & E Sedgwick Ltd and, of course, Unify Communications.
Richard HoughtonNon-Executive Director
Richard, or Dickie Houghton as he’s better known is one of the non-executive directors here at Unify. He has a proven track record when it comes to growing, managing and selling businesses in a wealth of industries,and owns his own company in Bristol called Houghton Stone. As well as these commercial achievements, he was voted the youngest ever President of the local Chartered Certified Accountants – so nothing gets past him on the finance side of things!

“We felt completely and utterly supported by Unify at all times during the implementation process, and continue to now we’re up and running. I know we aren’t their only customer but we were really made to feel like it – the team were at the end of the phone whenever we needed them, they were always calm and professional and an immediate resolution or answer to a query was always offered. The service we’ve received has far exceeded our expectations; it’s been absolutely phenomenal.”

Henu Cummins, Porchlight

VIEW THE CASE STUDY

Want to know more about the team?

SPEAK TO THEM TODAY

Our Customers

The most important ingredient to any successful business – customers! We’re so lucky to have such a fantastic customer base, from all different industries in all shapes and sizes. Every single one of them means a lot to us, and we know how much our technology and support means to them too – for more information and to hear some of their stories, have a look at the Our Customers page in the main menu.

Nuffield Health Case Study

Partners

Put simply, we couldn’t do what we do without our best-of-breed partners. Chosen based on their reputation, proven track record, passion for technology and innovative offerings, they make us who we are today!

Unify Communications Partners

Want to know more?

If you’d like to receive brochures, datasheets or other product-related information about any of the offerings from our partners as listed above, click below to submit a request.

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Affiliations

We get by with a little help from our friends! In addition to our brilliant partners there are a number of other key organisations, members groups, forums and similar who we love working with – here’s the low down on those guys:

The South West Contact Centre Forum (SWCCF) is an industry-led initiative which supports the call and contact centre industry in the South West. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the Public and Private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

Call North West supports the 700 plus contact centres in the region through a diverse 12-month calendar of specialist events including the Annual Employee and Team Engagement Challenge, Quarterly Forums, Specialist Training, Contact Centre Conventions, Bi-monthly User Groups, culminating in the Annual Call North West Awards Ceremony, the showcase event of the year!

ABTA is the UK’s largest travel association, representing travel agents and tour operators. The ABTA Partner scheme is business-to-business and designed to strengthen the links between travel industry suppliers, ABTA and their Members. ABTA Partners supply professional services and products to the UK travel industry.

We’re proud to be members of the UK Contact Centre Forum, providing resources and presenting to their members on important industry topics such as omnichannel, homeworking, customer experience, social media, employee engagement and many more.

Headed up by Trevor Butterworth, the forum is managed in regions; their areas of operation include the South East, London, the Midlands, Yorkshire, the East of England and Northern Ireland. With over 50 events held each year plus conferences, their members have plenty of opportunity to meet likeminded people, learn about important current trends and future predictions and address any current pains within their organisation.

For more information about UK CCF and becoming a member, please contact them using the details below.

Tel: +44 (0)118 376 9191
Email: info@uk-ccf.co.uk
Website: www.uk-ccf.co.uk

We support the CCMA through helping to educate their members in order to raise the standards of call centre management in the UK.

Formed in 1994, the CCMA is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.

Their aim is to offer timely and impartial advice to members, keep contact centre leaders in touch with changes in their industry, provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

The Associations board is made up of call centre professionals who work full time in the industry and give up their time voluntarily to support the association and its members.

Tel: +44 (0)844 8000623
Email: info@ccma.org.uk
Websites: www.ccma.org.uk
www.ukcontactcentreawards.co.uk

Events

We try to get out and about as much as we can, broadening our horizons and meeting as many people as possible in the industry. We much prefer doing things face to face, an approach that we take not only to networking but to working with our clients too.

To find out what events we’re attending this year give us a call – who knows, we may even be able to get you a free ticket!

Heard enough?

If you’re sold on the glowing reviews of us, our partners and/or any of the other organisations that we work with, let us know so that we can both thank you and see how we could help you in return.

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