Demystify your contact centre transformation
Your mission, should you choose to accept it, is to increase CSAT scores, reduce AHT, eliminate churn, service multiple channels, ensure PCI compliance, cut costs, maximise agent availability, minimise call waiting time, boost agent satisfaction, automate reporting, remove the hardware footprint and put everything in the cloud, all for a single, cost-effective, monthly subscription charge.
Broken down like this, contact centre transformation can cause headaches, but it doesn’t have to. Unify has the know-how to meet all of these objectives with our market-leading cloud contact centre portfolio. We have the expertise to transform you from a quantity-driven operation to one that is focused on the quality of the customer and agent experience. Even better, this doesn’t have to be at the expense of your internal KPIs – you can delight customers, agents and shareholders all at once!