Enterprise, UC and Contact Centre Transformation
Supporting your existing communications estate, as it is today, whilst guiding you through your unique transformational journey.
Unify will help to maintain your existing capabilities whilst working with you to define a functional scope for your solution.
Transformation: Where do you start?
We understand that for many organisations, there has already been significant investment (both financially and time-wise) in an existing estate. Whilst you might be looking to improve the performance of your communications platforms, or reduce operational costs, the time might not be right to completely transform your estate.
That’s why we’re happy to support your existing communications platforms, as they are today, whilst guiding you through your unique transformational journey. Taking an incremental approach to transformation, we can ensure that every step of your journey is the right one for your business, helping you to maintain your existing capabilities whilst you define a functional scope for a new cloud solution.
We can define and build the plan for the transformation of your communications estate. Our transitional support service leads to a smooth and risk-free project – giving you greater control over timescales, commercials and the overall project plan.
Through further complementary services and continued optimisation, we can help your business to build a truly exceptional cloud communications infrastructure that is easy to manage, easy to maintain, scalable, resilient and upgraded regularly directly from the vendors.
With Unify, you’re not alone on your journey.
- Need a business case to convince your stakeholders? You got it!
- Want to stick with your on-premise platform but start to add cloud capabilities? No problem!
- Know you need to do something but have no idea where to start? You’d be surprised how often we encounter that scenario – let’s start with some discovery work!
High Quality Transitional Support
- 24×7 Service Desk –Our support centre is 24 x 7 x 365 and is staffed by skilled team members, who will manage any issues from first call to resolution. The support team are committed to providing customers with access to highly skilled technical resources 24 x 7 via telephone, email, web and customer portal plus rapid response to system or monitoring alarms.
- Incident, Problem and Escalation Management
- Proficient Vendor Management – Unify will ensure the right level of engagement is provided by vendors or third-party support providers to resolve complex issues
- Contracted Performance SLAs – we make expected service levels clear
- Transition Management – we can migrate your support services with minimal disruption to your business
- Customer Self-Service Portal – providing real-time visibility of incident and change request tickets
- Field Engineering & Hardware Replacement – On-site support for fault diagnosis and hardware replacement (if required).
Continued Support for your On-Premise Platform
We work with some of the leading service providers who specialise in on-premise platforms like Avaya, Cisco and Mitel.
Our close relationship with these service providers means we are fully able to embrace your existing on-premise platform/telephony estate, consolidating existing and future services under one Master Services Agreement.
That means less complexity for you surrounding your point of contact, responsibilities and contract dates.
Let us help you take the first steps in your transformational journey.
Unify Communications are specialists in contact centre, unified communications and telephony transformation. Following a proven methodology, we ensure we fully understand the objectives of our clientele, the needs of their customers, and their overall requirements.
We can help you to:
- Increase CSAT
- Reduce AHT
- Eliminate churn
- Service multiple channels
- Ensure PCI compliance
- Cut costs
- Maximise agent availability
- Minimise call waiting times
- Boost agent satisfaction
- Automate reporting
As a cloud systems integrator, we partner with leading contact centre and communications providers, ensuring our vendors are always best-of-breed. This means we have access to an unrivalled breadth of the highest quality technology solutions.
Unify act as a bridge between your existing setup and future technology platforms, and through our vast experience deploying cloud technologies, we can help you to manage all elements of your contact centre and UC strategy. You benefit from simplifying your supply chain and a reduction in the cost of transitioning to new technologies.